Shipping policy

Last updated: August 25, 2026

At Shades of Luxe Decor, our cushion covers are handmade to order rather than pulled from a shelf. Here's what to expect from the time you order to the time it arrives.

Made-to-Order Production Time

Unless otherwise stated on the individual product page, please allow up to 14 business days for your order to be cut, sewn, finished, and quality checked before it ships.

Business days do not include weekends or statutory holidays. This production time is separate from the carrier's delivery time.

Shipping Confirmation & Tracking

Once your order has been prepared and shipped, you'll receive an email confirmation. Where tracking is available for the selected shipping method, your shipping confirmation will include tracking information.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Rates

Applicable shipping rates are displayed at checkout before payment is completed. Rates may vary depending on destination, package size, weight, and the shipping method selected.

Orders of $99 CAD or more qualify for free standard shipping.

Fabric Swatches

Standard shipping for fabric swatches is free.

Depending on the shipping method used, swatch orders may not always include tracking. If swatches are ordered together with other products, the items may be shipped separately.

Delivery Times

Carrier delivery estimates begin after your order has completed production and fulfillment. Delivery dates provided by shipping carriers are estimates and are not guaranteed by Shades of Luxe Decor.

Weather conditions, carrier delays, customs processing, peak-season volumes, labour disruptions, and other circumstances outside our control may affect delivery times.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout. If you notice an error in your address, contact shadesofluxedecor@gmail.com as soon as possible.

We cannot guarantee that an address can be changed after an order has been shipped. Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed, or Damaged Packages

If your tracking information shows an unexpected delay or you believe your parcel may be lost, please contact us and we will assist where reasonably possible.

If an order arrives damaged, retain the product and packaging and contact shadesofluxedecor@gmail.com with your order number and photographs.

International Orders

Where international shipping is offered, customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated during checkout. International customs processing may also affect delivery time.

Contact

For shipping questions:

Shades of Luxe Decor
Email: shadesofluxedecor@gmail.com
Website: www.shadesofluxedecor.shop