Refund policy

Last updated: August 25, 2026

At Shades of Luxe Decor, each order is prepared with care. Because many of our products are handmade and created specifically after an order is placed, certain items are considered final sale.

Made-to-Order Cushion Covers

All Shades of Luxe Decor cushion covers are handmade to order. Once production has begun, we are unable to accept returns, exchanges, or change-of-mind cancellations.

Please review all product descriptions, measurements, fabric details, care information, and photographs carefully before placing your order.

If you are unsure about a colour, texture, or fabric, we recommend ordering a fabric swatch before purchasing your cushion cover.

Fabric Swatches

Fabric swatches are final sale and are not eligible for return, exchange, or refund.

Swatches are individually cut from our available fabrics. Pattern placement and small variations in colour or texture may occur.

Cushion Inserts

Unused cushion inserts may be eligible for return if they remain unopened, unused, and in their original packaging. Please contact us at shadesofluxedecor@gmail.com within 14 days of delivery before returning an insert.

For hygiene and product-quality reasons, cushion inserts that have been removed from their protective packaging, used, washed, stained, damaged, or otherwise altered cannot be returned.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at shadesofluxedecor@gmail.com.

Please include your order number, a description of the issue, and clear photographs showing the product and, where applicable, the packaging.

Once reviewed, we will work with you to determine an appropriate resolution, which may include a replacement, repair, store credit, or refund.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

Handmade & Fabric Variations

Our cushion covers are handmade, and slight variations may naturally occur between pieces.

Patterned fabrics may feature different sections of the print depending on where the fabric is cut. Colour may also appear slightly different depending on lighting conditions, photography, and individual screen settings.

These natural variations are not considered manufacturing defects.

Order Cancellations

If you need to cancel an order, contact us at shadesofluxedecor@gmail.com as soon as possible. If production has not yet begun, we will do our best to accommodate your request. Once a made-to-order item has entered production, cancellation may no longer be possible.

Approved Refunds

If a refund is approved, it will be issued to the original payment method. Processing times after a refund has been issued will depend on your financial institution or payment provider.

For questions regarding returns or refunds, contact:

Shades of Luxe Decor
Email: shadesofluxedecor@gmail.com