Last updated: September 9, 2026
At Shades of Luxe Decor, every piece is handmade to order. Here's how returns, cancellations, and order issues are handled.
Final Sale
Because each cushion cover is handmade to order and one of a kind, all sales are final. We're unable to accept returns or exchanges for change of mind once an order has been placed.
If you're unsure about a colour, texture, or fabric before ordering, we recommend ordering a fabric swatch first to see and feel the material in your own space.
Damaged or Incorrect Items
If your item arrives damaged or isn't what you ordered, please reach out within 7 days of delivery at shadesofluxedecor@gmail.com with your order number and photos of the item and packaging. We'll review it and get back to you as soon as possible to make it right.
Order Cancellations
If you need to cancel an order, contact us at shadesofluxedecor@gmail.com as soon as possible. If production has not yet begun, we will do our best to accommodate your request. Once a made-to-order piece has entered production, it can no longer be cancelled.
A Note on Handmade Pieces
Because each cover is made by hand, very slight variations in pattern or texture may occur between individual pieces. This is part of what makes it handmade — not a defect.
Contact
For questions about an order:
Shades of Luxe Decor
Email: shadesofluxedecor@gmail.com